Customer Experience Support
Thank you for your interest! This position has been filled.
Eight Ounce is looking to expand its Customer Experience Team and is looking for someone who has excellent verbal and written communication skills as well as stellar problem-solving abilities. This person must be available to work full-time days at our Calgary office, Monday to Friday.
Responsibilities
Answer customer inquiries via phone, email and online chat
Assist as backup support in the retail showroom
Ongoing development of our FAQ sections for all websites
Internal support and communication on all implemented customer service processes
Go above and beyond to offer unexpectedly great experiences to customers
Work closely with rest of the team to keep communication fluid
Strive to constantly improve customer experience across the entire company
Experience & Skills
Minimum of 2+ years previous customer service or retail experience
Excellent written and verbal communication skills
Strong organizational and time management skills with the ability to meet targets and deadlines
Ability to work alone and in a team environment
Dependable and reliable
Previous coffee industry experience is a bonus, but not required
Fluency in French or Spanish would be an asset, but not required
Requirements
Must be available to work full-time days, Monday-Friday schedule at our Calgary office
If you have what it takes, email jobs@eightouncecoffee.ca.